“Flattening the Curve” on Coronavirus

As an essential service provider in our area, our primary concern is safety of our employees and customers. As of April 14, 2020 we are still running propane deliveries, and limited service work. Our county government has issued an Ordinance that we have worked into our Policies and Procedures at Blue Ridge Propane. The Ordinance can be viewed HERE.

In adaption to our operations, this means that if a customer calls in for service work at a home that isn’t their primary residence, we will be waiting until the customer has completed their period of quarantine before entering the home. If you are a seasonal resident, and have just gotten to your secondary residence in Avery County, you must “self-quarantine for a period of 14 days, or 7 days after symptoms have resolved, whichever time period is longer”. Unless the situation is considered an emergency (which will be determined at a managerial level within Blue Ridge Propane) then all service calls will be scheduled for 14 days after the initial request was made with our office. We must maintain high standards of integrity since our service technicians are in contact with many customers on a daily basis. It is our responsibility to our local community to be diligent in doing our part to keep the virus contained as much as possible.

As a provider of essential services, we deem the following items to be reason for a service technician to enter your residence.

• Smell of propane

• Propane Water Heater Not Functioning

• Main Heat Source not functioning (furnaces and heat pumps require calling a heating/air vendor which we can recommend)

Non-essential items during this time are considered as follows and will be evaluated on a case by case basis

• Gas Logs won’t lite (if you have another primary heat in residence)

• Sales Calls for installation of new appliances

Our showroom and lobby remains CLOSED to customers. We are still answering phones, taking payments and scheduling deliveries. However, customers are not permitted inside our buildings at this time. We appreciate your understanding, and look forward to serving you in person again soon.