Rental Policy

As one of the most sought after areas in the United States, the High Country has experience exponential growth since the beginning of the pandemic. We are seeing record numbers of tourists, influx of full- time residents, and part time residents spending more time here than ever. Many homes are second homes, and what has been vacant in years past is now being handled by professional rental management companies as well as websites such as VRBO and AirB&B.

If you find yourself in one of the above scenarios with your property, it is prudent to let your propane company know. When people change the habits of their home, your provider needs to know so that they can ensure prompt deliveries, and minimizing out of gas situations. Renters typically keep heat on higher settings because they aren’t used to the cold temperatures in the mountains. Also, they engage in many outdoor activities and like to come back to warm surroundings. Therefore, we have statistically seen usage higher at any rental property; short or long term.

Short Term Rental Policy – Propane is delivered regularly and home owner is responsible for payment of bills. Homeowner is also responsible for any repairs and/or service work that needs to be performed on any of the heating appliances in the home.

Long Term Rental Policy – Renters must prepay for their propane or keep a credit card on file for automatic payment for any deliveries. It is the renter’s responsibility to call and order propane. We need to be called before the tank falls below 20% so that we have time to schedule a delivery; instead of dispatching an emergency delivery where additional fees will be assessed.

If you have specific questions concerning your rental property, please call our office at your earliest convenience or fill out a request in the “Contact Us” section of this website. We would also welcome a phone call Monday – Friday, 7:30 am- 4:00 pm at 828-733-3603.